Publications

The NatHERS for Existing Homes Assessor Audit Policy outlines the process for how independent desktop audits will be undertaken of assessments of existing homes, and the actions that will be taken in response to audit outcomes.

NatHERS for Existing Homes Assessor Audit Policy (PDF/docx)

The NatHERS for Existing Homes Continuing Professional Development (CPD) Policy outlines the CPD requirements and process for NatHERS for existing homes assessors, and the role of the Assessor Accreditation Service Provider in providing and approving CPD.

NatHERS for Existing Homes CPD Policy (pdf / docx)

This form must be used for every existing homes assessment to obtain consent from clients (and their tenants, where relevant). It provides detailed information every client must know about the process, including what personal information will be collected, and who it will be shared with.  

NatHERS for Existing Homes Client Information and Consent Form 

This policy outlines the requirements for NatHERS for existing homes accreditation and should be read in conjunction with the documents listed under Related Information within this policy document.

Existing Homes Assessor Accreditation Policy (pdf / docx)

NatHERS for existing homes Guidance Note.  This document supports assessors to navigate the assessment process. It outlines mandatory and recommended steps, offering general guidance to assessors undertaking an existing homes assessment. The NatHERS for existing homes Guidance Note supports the NatHERS for existing homes Technical Note.

Existing Homes Guidance Note (pdf)

This policy sets out the requirements for, and role of, mentors in improving the performance of NatHERS for existing homes assessors. This policy details:

• the responsibilities of mentors
• the mentoring process
• how mentors are appointed
• scenarios where mentoring is provided.

NatHERS for Existing Homes Mentoring Policy (pdf / docx)

NatHERS for existing homes Technical Note (Tech Note). This document sets out the requirements that must be followed when conducting a NatHERS for Existing Homes assessment. Adherence to this Technical Note ensures that NatHERS for existing homes assessments are consistent and can be audited for assurance purposes.

Existing Homes Technical Note (pdf)

This policy describes the character checks performed as part of the assessor accreditation process for NatHERS for existing homes. It outlines the process for both the applicant and the accreditation provider.

NatHERS for Existing Homes Assessor Character Check Policy (pdf / docx)

This policy describes how complaints about NatHERS can be made and how they are managed. It establishes the processes and timeframes that the NatHERS Administrator and delivery partners will follow if you make a complaint.

Complaint Management Policy (pdf / docx)

This policy outlines the requirements for NatHERS for existing homes assessors to manage conflicts of interest. It outlines the types of personal interests they must declare and their responsibilities for managing any conflicts as a condition of accreditation. 

NatHERS for Existing Homes Assessor Conflict of Interest Policy (pdf / docx)